App FAQ

If you have received a welcome e-mail, carefully follow the directions given. In particular, when you reset your password, ensure you are typing the temporary password correctly. If you are copying and pasting the temporary password, please ensure that you are not copying any spaces after it.

Your new password must be a minimum of eight characters in length and must contain the following:

• at least one uppercase letter
• at least one lowercase letter
• at least one number or special character

Detailed instructions for setting up your account may be found in your welcome e-mail.

Has an account been created for you? If not, contact your organization’s administrator to ensure you have a JETPUBS account.

If you have received a welcome e-mail, carefully follow the directions given. In particular, when you reset your password, ensure you are typing the temporary password correctly. If you are copying and pasting the temporary password, please ensure that you are not copying any spaces after it.

Your new password must be a minimum of eight characters in length and must contain the following:

• at least one uppercase letter
• at least one lowercase letter
• at least one number or special character

Detailed instructions for setting up your account may be found in your welcome e-mail.

If you continue to experience problems after following those instructions, contact JETPUBS support at support@jetpubs.com. 

You may reset your password at any time by going to the login screen at http://app.jetpubs.com/ and clicking the “I forgot my Password” link. On the following page, enter the e-mail address associated with your account and click the “Submit” button. You will then receive an email with a new temporary password and detailed instructions for resetting your password.

Please ensure that you have reset your password and accepted the Terms and Conditions via our website prior to accessing the app. Detailed instructions for setting up your account may be found in your welcome e-mail.

If you have already accepted the Terms and Conditions, please verify that you have an internet connection, then uninstall and reinstall the app.

If neither of these operations fix the issue, contact JETPUBS support at support@jetpubs.com.

Contact your organization’s administrator to ensure you have a JETPUBS account. If you do, see How do I reset my password?

If your account is current and you have clicked “I forgot my Password” and have submitted your e-mail address, yet did not receive an e-mail with a new, temporary password that same day, please check your Spam, Clutter, and/or Junk mail folder. Ensure that e-mails from support@jetpubs.com are not being blocked by your e-mail program or your IT department.

If you do not find your password reset e-mail, contact JETPUBS support at support@jetpubs.com

If your account is current and you have clicked “I forgot my Password” and have submitted your e-mail address, yet did not receive an e-mail with a new, temporary password that same day, please check your Spam, Clutter, and/or Junk mail folder. Ensure that e-mails from support@jetpubs.com are not being blocked by your e-mail program or your IT department.

If you do not find your password reset e-mail, contact JETPUBS support at support@jetpubs.com.

Please try the following:

1. Go to the home screen and remove the problem manuals from your iPad by swiping left on their titles and tapping delete.
2. Re-download these manuals by tapping on their titles while connected to Wi-Fi.

If this does not allow you to access these manuals, then please uninstall and reinstall the app.

If neither of these operations fix the issue, contact JETPUBS support at support@jetpubs.com.

If you are listed as an iPad user only, you will not have access to download publications via the JETPUBS website, and consequently will have no tasks assigned to you.

To access your manuals, please use your iPad to download the JETPUBS app from the Apple store.

If you believe you have been listed as an iPad user in error, please contact your organization’s administrator to make the correction.

At this time, JETPUBS does not have a manuals app for iPhone, Windows, or Android.

Depending on your user privileges, you may be able to access manuals via the website http://app.jetpubs.com.

Also, please note that JETPUBS does offer printing services if you have permission to reproduce the manuals. Contact your organization’s administrator for more information on your iPad subscription or for more information on obtaining hard copies.

Yes! Contact your organization’s administrator and they can reactivate the account at their discretion.

Unfortunately, no. Your e-mail address is what defines your user account, so if you already have a JETPUBS account associated with a particular e-mail address, you will have to use another e-mail address to set up a new account. Contact your organization’s administrator to set up a new account.

The JETPUBS iPad app is specifically designed so that publications cannot be exported from the app and printed. This is to help ensure revision control.

You can download a publication to your iPad for viewing offline by tapping the manual title from the JETPUBS app’s home screen and waiting until the download is complete before disconnecting from Wi-Fi or closing the app. Similarly, you may download all publications to your iPad for offline viewing by tapping “Update All” and allowing the download of all manuals to complete before disconnecting from Wi-Fi or closing the app.

For more information about the JETPUBS app, tap the “Tutorial” button on the home screen.

For more information about the JETPUBS app, tap the “Tutorial” button on the home screen.

For more information about the JETPUBS app, tap the “Tutorial” button on the home screen.

It is possible that your account has expired. Contact your organization’s administrator for more information about your account.

If your account is current, see I am getting a “Connection Error” message in the JETPUBS iPad app. What should I do?

The iPad app has a lockout feature that requires you to log in with Wi-Fi after a specified number of days to help ensure you are aware of any updates to your manuals. Simply log in to the JETPUBS app with Wi-Fi and the timer will reset, allowing you to log in without Wi-Fi for the specified number of days.

To test this feature, simply log into the app with Wi-Fi, then log out, disconnect your iPad from Wi-Fi, then log into the app again. You’ll see a notification of how many days are left before lockout.

Connect to Wi-Fi again to reset the countdown.

After logging in via our website to accept the terms and conditions, you must also log into the JETPUBS app while connected to Wi-Fi in order to download your manuals to the iPad. Close the JETPUBS application, ensure your iPad is connected to Wi-Fi, then reopen the JETPUBS app and log in.

At this time, the JETPUBS app does not accept some special characters that the website does. Changing your password to one that includes numbers instead of special characters should correct the issue. See How do I reset my password?

Thank you for your interest! JETPUBS strives to provide 5-star outcomes to the aviation industry through uncommon service. You can learn more about our manuals and training materials services, including our printing services and our Online Manuals Service, by visiting our website at https://www.jetpubs.com/ or by calling us at info@jetpubs.com.

Still need help? Please e-mail support@jetpubs.com.