Chapter 9 is all about helping us determine what to do next at any given point. He believes what is really comes down to is trust. That trust may be trusting your gut, the seat of your pants, really your intuition. To help us determine what to do next in any given situation, David introduces us to three different frameworks that we can choose from when trying to determine what to do next. The chapter goes on to explain the three different frameworks.
The last thing I expected from a professional like David was for him to tell me to trust my gut instincts. As he says in the book, ultimately I must always trust my intuition. The one thing in this chapter I found hit home is how I can easily get more comfortable dealing with the surprises and crises of the day than taking control of processing, organizing, reviewing, and assessing the part of my work that is not self-evident. Easily I get sucked into the busy and urgent mode and because of that there tends to be lots of unprocessed work on my desk.
-Diane Halweg